Privacy Policy

StemRx Bioscience Solutions ("StemRx", "we", "us", or "our") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and submitting an inquiry, you agree to the practices described below.

1. Information We Collect

We only collect information that you choose to provide to us. When you fill in an inquiry or consultation form on our website, we may collect:

• Full name — so our team can address you personally
• Email address — to respond to your inquiry
• Phone number — to contact you regarding your consultation request
• Program or condition of interest — to direct your inquiry to the right team
• Country of residence and any message you choose to include

We also automatically collect limited technical data such as your IP address, browser type, and the page you submitted from. This is used for security and to prevent spam.

2. How We Use Your Information

The information you provide is used solely to:

• Respond to your inquiry and arrange a consultation
• Provide information about our supportive care programs that you have requested
• Improve our website and the quality of our service
• Maintain records of inquiries for follow-up and quality purposes

3. Third-Party Form Processing

Our inquiry forms use FormSubmit, a third-party form delivery service, to email your submission to our team. When you submit a form, the details you entered are transmitted to FormSubmit for the sole purpose of delivering that message to us. We encourage you to review FormSubmit's own privacy practices. A copy of your inquiry is also stored securely on our own server so we have a record to follow up with you.

4. Cookies & Sessions

Our website uses a minimal session cookie only within the administrative area (used by our staff). General visitors browsing the site are not tracked with advertising or third-party analytics cookies. We do not use cookies to build advertising profiles.

5. Data Retention

We retain inquiry information for as long as necessary to respond to and follow up on your request, and to maintain reasonable business records. If you would like your information removed from our records, you may contact us using the details below and we will honour your request where we are not legally required to retain it.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure. Access to stored inquiries is restricted to authorised personnel through password-protected administrative access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal limitations
• Withdraw consent for us to contact you at any time

8. Children's Privacy

Some of our programs relate to the care of children, and inquiries about them are made by a parent or legal guardian. We do not knowingly collect personal information directly from children. All such inquiries are presumed to be submitted by a responsible adult on the child's behalf.

9. Medical Disclaimer

The information on this website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. The supportive programs offered are intended to complement, not replace, standard medical care. Always consult a qualified medical professional regarding any health concerns.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.